1. Overview

We at Dontrissb value your satisfaction with our products. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below for details.

  1. Eligibility for Refunds

You may request a refund if:

  • The item is damaged, defective, or incorrect upon arrival.
  • The item is unused, in its original condition, and returned within 30 days of delivery.
  • You have proof of purchase (e.g., receipt or order confirmation).
  1. Non-Refundable Items

Certain items may not be eligible for refunds, including:

  • Sale or clearance items.
  • Gift cards or digital products.
  • Personalized or custom-made items.
  1. How to Request a Refund To initiate a refund, follow these steps:
  • Contact our customer service at [support@dontrissb.co.za] with your order details.
  • Provide a clear description and evidence (e.g., photos) of the issue.
  • Wait for our confirmation and return instructions.
  1. Returning Items

Once approved, return the item to the address provided by our team.

The item must be in its original packaging, and you are responsible for return shipping costs unless the issue was due to our error.

  1. Refund Process

Refunds are processed within [e.g., 5-7 business days] of receiving the returned item.

Refunds will be issued to the original payment method.

  1. Exchanges

If you’d like to exchange an item instead of a refund, please specify this in your request. Exchanges are subject to stock availability.

  1. Contact Information

For any questions or concerns about this policy, please contact us at:

Email: support@dontrissb.co.za
Phone: 015 0230 898