Consumer data privacy policy

Effective Date: [20/01/2025]

Last Updated: [20/01/2025]

At Dontrissb, we value your privacy and are committed to protecting your personal information. This Consumer Data Privacy Policy explains how we collect, use, share, and protect your data when you use our online shopping platforms, including our website, mobi-sites, and related services (collectively referred to as “our Platforms”).

This policy is aligned with South Africa’s Protection of Personal Information Act, 4 of 2013 (POPIA) and the Consumer Protection Act, 68 of 2008 (CPA), ensuring that your rights as a consumer are protected.

By using our Platforms, you agree to the collection and processing of your personal information as outlined in this policy.

  1. INFORMATION WE COLLECT

We collect personal information to provide you with a seamless shopping experience. The types of data we collect include:

1.1 Information You Provide

Account Registration: Name, email address, phone number, password, and other optional profile information.

Purchases: Billing address, shipping address, and payment details (processed securely by third-party providers).

Communication: Personal information shared when you contact us for support or inquiries.

1.2 Information Collected Automatically

Device Information: Browser type, device type, operating system, and IP address.

Usage Data: Products viewed, pages visited, and other interactions on our Platforms.

Cookies: Small files used to enhance your experience, such as remembering your preferences and shopping cart contents.

2. HOW WE USE YOUR INFORMATION

Your information is used to:

  • Process and fulfill your orders.
  • Provide customer support and respond to inquiries.
  • Improve and personalize your shopping experience.
  • Send you transactional communications (e.g., order confirmations, shipping updates).
  • Notify you about promotions and offers, with your consent.
  • Comply with legal and regulatory obligations, including fraud prevention.

3. YOUR RIGHTS AS A CONSUMER

As a South African consumer, you have the following rights under the Consumer Protection Act (CPA):

Right to Privacy:

  • Your personal information is processed in compliance with POPIA.
  • Right to Information: You are entitled to clear, transparent information about our services, including pricing and terms.
  • Right to Choose: You have the right to opt-out of marketing communications.
  • Right to Fair and Honest Dealings: We ensure that all transactions are conducted transparently and ethically.
  • Right to Return Goods: As per our Return Policy, you may return goods under specific conditions.
  • For more details on your consumer rights, visit the South African National Consumer Commission (NCC) website: www.thencc.gov.za.
  1. SHARING YOUR INFORMATION

We do not sell or rent your personal data. However, we may share your data with:

  • Service Providers: Payment gateways, courier companies, and technical support providers essential to operate our Platforms.
  • Legal Authorities: When required by law or to protect our rights and interests.
  • Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred to the new entity.

5. DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

6. DATA SECURITY

We implement industry-standard security measures, including encryption and secure servers, to protect your information. While we strive to ensure the safety of your data, no system is completely secure, and you use our Platforms at your own risk.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Improve your browsing experience.
  • Track website performance and usage.
  • Enable functionalities such as remembering your preferences.
  • You can manage your cookie preferences through your browser settings.
  1. LINKS TO OTHER POLICIES

This Consumer Data Privacy Policy works alongside the following policies:

Privacy Policy: Covers broader privacy practices for all users.

Return Policy: Explains conditions for product returns and refunds.

Shipping Policy: Details shipping timelines, costs, and conditions.

These policies are accessible on our Platforms or upon request via [ EMAIL: support@dontrissb.co.za].

  1. CHILDREN’S PRIVACY

We do not knowingly collect data from minors. If you believe a child has provided personal information, contact us for immediate removal.

  1. UPDATE TO THIS POLICY

This policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be published on our Platforms, and continued use constitutes acceptance of the changes.

  1. CONTACT US

For questions, concerns, or data requests, contact us:

Phone: [+27(0)65 870 5290 / +27(0) 15 023 0898]

EMail: [support@dontrissb.co.za]

For further information on consumer rights in South Africa, visit the National Consumer Commission (NCC) at www.thencc.gov.za.

Thank you for choosing Dontrissb. We are committed to protecting your personal data and providing you with an exceptional shopping experience.